Responsible for overseeing the daily field operations for UHM Commuter Services as related to Gate operations, enforcement of regulations (towing), and traffic control for events.
Responsible for overseeing the daily business office operations for UHM Commuter Services, as related to permit/pass sales, citation payments, billings and collections, data entry, and customer service.
Ensures operational redundancies with respects to daily business office operations.
Resolves problems when policy/procedure/law conflicts with customers and develops appropriate solutions to resolve conflict. Responsible for training subordinate staff with respect to customer service and conflict resolution.
Oversee the maintenance of accounts receivables for employee payroll deductions; utilize judgment in solving problematic situations; make decisions on appropriate action when financial obligations are not met.
Responsible for inventory controls/management, as related to best business practices such as separation of duties, reconciliations, and ordering of product.
Oversees the permit allocation, distribution, and processing for Students, Faculty/staff, contractors, and guests.
Ensures ongoing and timely communication to stakeholders to ensure alignment throughout permit processing implementation.
Establishes priorities and workflow, and develops effective strategies and office procedures.
Supervises the cashiering functions of the parking office; plans work assignments for staff; evaluates, identifies, and corrects system errors and procedures; coordinates with technical staff.
Assists with UHM Rainbow Shuttle. Monitors the scheduling and routes of shuttle buses. Reports contract specification non- compliance issues and ensures appropriate action is taken.
Maintains communication system between the main office and personnel in the field. Provides permit and vehicle information and relays directives as needed.
Collaborates with colleagues throughout the UH system on strategies, emerging technologies, and ideas to continually improve services and promote use of technology to ensure operational efficiencies.
Responsible for the coaching and development of staff, including professional development, regular evaluations, and feedback to ensure a high level of employee satisfaction and customer service.
Applies critical thinking and analysis when issues arise by assessing facts, reviewing policies, and best practices.
Makes decisions on corrective measures to resolve or avoid problems.
Cultivates and fosters an environment of collaboration, quality customer service, accountability, and solution-based professional behavior.
Other duties as assigned
Possession of a baccalaureate degree in Business Administration, Liberal Studies, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for business management, auxiliary and/or facilities services administration; or equivalent education/training or experience.
Considerable working knowledge of principles, practices and techniques in the business management, auxiliary and/or facilities services administration as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with business management, auxiliary and/or facilities services administration.
Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
Demonstrated ability to operate a personal computer and apply word processing software.
For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Ability to work outside of normal work hours, including evenings, weekends & holidays
Ability to plan, organize, direct, and evaluate the activities of subordinates.
Ability to travel for purposes of attending meetings, training and other activities.
Management/supervisory experience in Student Services, Auxiliary Services, Physical Plant/Facilities Management, or customer service field
Master’s degree in Business Administration or Public Administration
Additional Salary Information: Salary negotiable commensurate with pertinent experience and education
Internal Number: 79276
About UH Commuter Services
The Commuter Services Office manages the parking and alternative transportation options for the University of Hawaii, Manoa Campus. The Manoa Campus has a student population of roughly 18,000, and an inventory of approximately 5,500 stalls.
Our mission is to maximize access to the UH Manoa campus through a commitment to innovation, environmental sustainability, resource management, and quality customer service.