Responsibilities
30% - Operations

• Oversees all administrative, operational, programmatic, and budgetary analysis and support related to parking on campus for events including facility equipment, staff, inventory management, and software that supports all functions of parking facilities.
• Offers departmental-wide work suggestions and directs a work team.
• Delivers great customer service
• Deals effectively with difficult customers to resolve problems. 
• Works to find the best solution for customers or directs them to appropriate personnel or resources.
• Identifies ways to improve efficiency and service levels. 
• Attends training sessions or seminars to improve performance. 
• Performs daily tours of staffed parking facilities. 
• Follows University and departmental protocol for dealing with emergency situations.
• Makes recommendations for changes in operating procedures that may have major internal operational or funding impact.
• Informs superiors of problems, complaints and unusual occurrences. 
• Operates and effectively uses the department’s technology including scheduler, supervisory reports in AS400, Windows operating system, and MS Office (Word and Excel)

25% - Staff Management

• Assumes full management/supervisory responsibility, including interviewing, hiring, orientating, training, coaching, disciplining, and evaluating staff in the operation of parking facilities. Including three (3) full time Operations Supervisors.
• Administers labor contracts, University and departmental policies.  
• Greets and talks with on-site parking attendants to ensure high quality performance, checks required paperwork, answers questions and promotes communication.
• Performs on-the-spot training or coaching as necessary. 

20% - Planning

• Works with faculty, staff, departmental representatives, and non-University groups and agencies to arrange parking access for conferences, seminars, athletic, commencements and other special events. 
• Updates and distributes the PTS event calendar on a monthly basis.
• Participates in strategic planning affecting operational procedures and provides recommendations for the improvement of event management on campus.

10% - Communication

• Outreach contacts with University departments and community partners.
• Responsible for the development and operational management of multi-department outreach, coordination and communication plans to streamline and expand processes to meet the increasing event needs of the University.

10% - Budget/Cash Control

• Operates and effectively uses the department’s technology including electronic payroll and parking access control systems, ticket tracking system, safe cash reconciliation system, over-short reports, automated pay machines, coupon bulk validator and other systems.

5% - Miscellaneous duties as assigned

Work Environment

Work is performed in both an office and field environment.  Work schedule varies weekly to include any seven days of the week.  Actual work hours vary from an early 5:30 am start to a late finish at 1:30 am.