Oversees all administrative, operational, programmatic, and budgetary analysis and support related to parking on campus for events including facility equipment, staff, inventory management, and software that supports all functions of parking facilities.
Offers departmental-wide work suggestions and directs a work team.
Delivers great customer service
Deals effectively with difficult customers to resolve problems.
Works to find the best solution for customers or directs them to appropriate personnel or resources.
Identifies ways to improve efficiency and service levels.
Attends training sessions or seminars to improve performance.
Performs daily tours of staffed parking facilities.
Follows University and departmental protocol for dealing with emergency situations.
Makes recommendations for changes in operating procedures that may have major internal operational or funding impact.
Informs superiors of problems, complaints and unusual occurrences.
Operates and effectively uses the department’s technology including scheduler, supervisory reports in AS400, Windows operating system, and MS Office (Word and Excel)
25% - Staff Management
Assumes full management/supervisory responsibility, including interviewing, hiring, orientating, training, coaching, disciplining, and evaluating staff in the operation of parking facilities. Including three (3) full time Operations Supervisors.
Administers labor contracts, University and departmental policies.
Greets and talks with on-site parking attendants to ensure high quality performance, checks required paperwork, answers questions and promotes communication.
Performs on-the-spot training or coaching as necessary.
20% - Planning
Works with faculty, staff, departmental representatives, and non-University groups and agencies to arrange parking access for conferences, seminars, athletic, commencements and other special events.
Updates and distributes the PTS event calendar on a monthly basis.
Participates in strategic planning affecting operational procedures and provides recommendations for the improvement of event management on campus.
10% - Communication
Outreach contacts with University departments and community partners.
Responsible for the development and operational management of multi-department outreach, coordination and communication plans to streamline and expand processes to meet the increasing event needs of the University.
10% - Budget/Cash Control
Operates and effectively uses the department’s technology including electronic payroll and parking access control systems, ticket tracking system, safe cash reconciliation system, over-short reports, automated pay machines, coupon bulk validator and other systems.
5% - Miscellaneous duties as assigned
Work is performed in both an office and field environment. Work schedule varies weekly to include any seven days of the week. Actual work hours vary from an early 5:30 am start to a late finish at 1:30 am.
BA/BS plus at least four years of experience or a combination of related education and work experience to equal eight years.
Valid driver's license is required.
Knowledge of large-scale parking operations principles and practices; knowledge of parking systems including parking access control software and hardware, AS400 systems, and related systems is desirable.
Well-developed computer proficiency in effectively using MS Office Suite software for work initiatives.
Skill in using computerized scheduling software to track personnel.
Ability to establish effective working relationships with a diverse customer base and work force.
Experience leading effectively and working collaboratively with staff in a unionized setting.
Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed appropriately.
Personal characteristics that distinguish the incumbent as being an effective leader: team builder, customer-driven, decisive, results-oriented, and committed to improvement.
Highly developed conflict management, negotiation and problem resolution skills.
Proven written, verbal, interpersonal and persuasion skills.
Ability to balance multiple work demands and to thrive in a changing environment.
Internal Number: 328679
About University of Minnesota
Parking & Transportation Services (PTS) is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, and vehicle insurance and safety.