A complete application will require a Cover Letter, Resume and Online Application.
Provide daily management and leadership to multiple divisions of Transportation Services (TS) including: Maintenance, Compliance, Audit and Reconciliation, Adjudication, 2nd Level Appeals and Purchasing.
Conduct responsible and complex analysis for multiple administrative operational units of (TS) to identify business opportunities and recommend new fiscal, administrative and operations methods, policies, procedures, and practices that apply campus-wide and/or University-wide and that lead to major changes to parking pricing strategies, purchase methods, service delivery, and/or complex cash and permit management. Serve as key advisor to TS Director and/or TS Associate Director in matters of $20 Million annual revenue collection, revenue controls and auditable processes in full compliance with BUS-49.
Direct complex analysis and reconciliation processes between TS’ parking access and revenue control system (T2 Flex) and Auxiliary reporting sources. Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for TS permit sales and cash collection functions. Work with TS Sr. Planner and RMP IT to articulate operational and systems needs, test software and new technologies to evaluate customer service impact and overall system performance.
Work closely with University Resource Management and Planning (RMP) and other stakeholders to ensure all TS facilities, parking areas and offices are maintained and cleaned. Work with TS Director and Associate Director to manage a $20 million expense budget and ensuring capital management funds are utilized appropriately.
Uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized academic or non-academic department or organizational unit with limited scope. May report to a chair, director, or a higher level administrative operations professional or manager. Perform short- and long-term planning for the organization. May supervise staff or students. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
BA/BS Degree in business administration; public administration, urban planning or related field and supervisory experience; or an equivalent combination of education and experience; or equivalent experience.
Demonstrated management experience in planning, analyzing, coordinating and supervising diverse programs and services in a large-scale and complex environment.
Strong management and supervisory background. Skilled in recruiting, interviewing, training, evaluating performance, creatively recognizing and rewarding excellent performance and identifying and implementing disciplinary actions as needed.
Proven knowledge of parking operations. Experience developing and implementing training programs. Skills to train staff in carrying out proper parking procedures and enforcements. Ability to coordinate and chair meetings. Make presentations to provide variety of information on transportation programs, services, plans, policies and procedures.
Considerable knowledge of parking operations and programs, cash collection systems, automated traffic control, parking access and revenue control management systems. Knowledge of cash receipt management and audit/revenue controls.
Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and/or personnel management. Thorough knowledge of administration and analysis of operating and capital budget.
Working knowledge of applicable laws, regulations, codes and ordinances related to parking management. Knowledge of parking lot layout design methods and ability to create and implement layout plans that maximize efficiency and assure best use of available space.
Knowledge of parking facility maintenance, capital improvement plans and preventive maintenance schedules. Strong skills in scheduling work with ability to communicate to the public of upcoming projects.
Strong ability in performing financial analyses. Knowledge of policies and procedures pertaining to purchasing, inventory, key control, cash handling, and personnel. Experience in budget planning, analysis, expenditure patterns, drafting and adjusting budgets, monitoring expenses and financial reporting.Working knowledge of accounting concepts and procedures.
Proven knowledge of HR policies and procedures. Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed.
Excellent interpersonal and communication skills, including tact, diplomacy, discretion, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English. Ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.
Ability to establish cooperative working relationships with internal and external customers/contacts at all levels including health systems administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors.
Proficient computer skills using various software tools such as spreadsheets, databases and web-based applications including, but not limited to: Word, Excel, Outlook, T2 System, eBiz and other MS suite applications; ability learn new applications as required.
Solid knowledge of common University-specific computer application programs. Working knowledge of common organization-specific and other computer application programs. Proven knowledge of UCSD's Financial Link, Payroll (EPRK), IFIS, and ISIS preferred.
Proven ability to long range plan, forecast and provide ideas and strategies to senior leaders and peers. Experience designing, monitoring and evaluating parking and/or customer service programs, focusing on continuous improvement in quality and service.
Strong analytical skills to investigate and compile financial, budgetary and program data, interpret policies and procedures and resolve a broad variety of complex issues and problems; define problems, interpret trends, identify various options to resolve multi-faceted problems and independently develop and implement solutions.
Solid understanding of State-mandated Parking Adjudication Program as outlined in the California Vehicle Code, Municipal and Traffic Code, local ordinances and departmental policies and procedures; ability to carry out modern adjudication practices including methods for resolving conflict and disputes.
Demonstrated ability to develop and implement parking management policies and procedures. Ability to supervise and direct the work of others, to develop and manage employee work schedules, and monitor and evaluate staff performance.
DMV, DOJ and FBI background checks and clearances required prior to employment.
Must possess and maintain a valid California driver's license.
May be required to participate in DMV Pull Notice Program.
May work evenings and weekends as operationally necessary.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html