This position is in the Transportation Services department within the Division of Finance and Administration at Oregon State University. Transportation Services supports the University’s mission by providing faculty, staff, students, and visitors with safe, sustainable, customer-focused, and fiscally sound transportation programs and services. The Transportation Services department includes staff who specialize in parking, motor pool, and transportation options.
Reporting to the Parking Manager, the Field Supervisor is responsible for the maintenance and the field representative (parking enforcement) staff in Transportation Services who play an important role in creating a welcoming and attractive campus environment. The person in this position regularly works in the field to be easily accessible to their staff, providing leadership and coaching to ensure high quality maintenance and enforcement activities.
This position requires excellent organizational and personnel management skills to independently assign, monitor, and report on field tasks and conditions in a timely manner.
Under the guidance of the Parking Manager, the Field Supervisor has the authority to assign work, design staff schedules, conduct performance evaluations, hire and fire employees, and make purchasing decisions within the scope of the annual field operations budget. This position has the authority in the field to make decisions about citation issuance beyond the discretion of Field Representatives.
50% Supervision and Organization
The Field Supervisor anticipates and evaluates upcoming facility, equipment and staffing needs for department maintenance activities. Schedules and coordinates routine maintenance including pressure washing, sign maintenance, gravel installation, striping, and other parking facility maintenance tasks. Supervises and assists in the skilled repairs and upgrades to field equipment such as pay stations, parking meters, Transportation Options equipment (bike lockers, etc.).
Responsible for the department’s work order management system used to appropriately plan, assign and monitor field staff tasks. Ensures staff document task completion with accurate records. Regularly inspects maintenance work for quality and compliance with standards. Quickly remedies any inadequate or incomplete work. Leads maintenance staff to quickly respond to changing work conditions (caused by weather, activities on campus, or other unforeseen circumstances).
Develops or updates maintenance and evaluation checklists to ensure an ongoing awareness of maintenance needs. Regularly assesses the condition of capital assets including surface lots, parking garage, pay station machines, bike lockers, etc. Assists the Parking Manager with oversight of contracted maintenance services by inspecting work for quality and timely completion. Works with the Parking Manager to maintain and implement the department’s Pavement Management Plan.
In consultation with other campus transportation professionals, locates permanent traffic control devices without conflicting with utilities or landscaping.
The Field Supervisor leads field representatives, who issue parking citations. Coaches staff to understand the limits of their discretion and how to enforce Standards while still providing quality customer service. The Field Supervisor is the primary contact for all field staff seeking solutions that adhere to university Standards, department policies and management expectations.
Regularly evaluates enforcement program by monitoring enforcement patterns, ensuring consistent coverage of the parking lots; recommends appropriate citation types and fees. Reviews parking citations for accuracy and compliance with University Standards.
Evaluates and communicates any technical, equipment or staffing needs to the Parking Manager. In coordination with the Parking Manager and the vendor, ensures all License Plate Recognition (LPR) equipment is functioning properly.
Communicates all planned field activities – including closures and event operations – to department staff to ensure campus notifications are consistently made in a timely manner, meeting customer expectations and legal requirements.
Carefully manages pre-event planning and coordination with staff in Transportation Services and other departments. Oversees parking-related field operations for campus events, including set-up of parking control signs and barricades, staffing, breakdown of event materials, debriefing co-workers and department leadership team on operational effectiveness, and making recommendations for improvements.
25% Coaching and Employee Supervision.
Under limited supervision of the Parking Manager, the Field Supervisor assigns and assesses the work of the maintenance and enforcement staff for Transportation Services.
Hires, trains, evaluates and schedules maintenance and enforcement staff. Coordinates proper safety and skills training. Identifies processes that need improvement for greater efficiency, organization, and error avoidance. Fosters an attention to detail and quality in all tasks or projects. Leads the field implementation of the department’s customer service program to create a welcoming campus environment.
Clearly defines the staff member’s roles in writing through current position descriptions and written expectation documents. Regularly communicates expectations with staff and shares when they are or are not being met. Conducts regular, meaningful, timely performance reviews for reporting employees. Intervenes to resolve interpersonal conflicts before they escalate.
Meets regularly with his or her supervisor and other department leaders to ensure consistent communications, report accomplishments and evaluate areas for improvement.
10% Department Vehicle and Equipment Management
The Field Supervisor develops, updates, and implements an inspection and preventative maintenance schedule for all department-owned vehicles and equipment including tools, machinery, traffic control devices, equipment, radios, cell phones, and more. Acts as the fixed asset custodian for annual university inventory reporting. Maintains shop supplies and detailed inventory records.
10% Department Administrative Duties. Leads the enforcement staff in monitoring and recording parking lot capacity and utilization data for parking system management. Updates training materials other administrative guides used by the field staff.
Provides detailed field operations annual budget requests to the Parking Manager for inclusion in the parking operating budget.
5% Other Duties
Other projects or tasks as assigned by the Parking Manager or the Director.
Professional experience in parking, transportation, or related operations.
Experience providing supervision or lead work of facilities or operational employees.
Highly effective communication and customer service skills in a diverse community.
MS office suite experience, particularly with Excel or similar programs.
A demonstrable commitment to promoting and enhancing diversity. OSUTransportation Services is committed to advancing equity and diversity in all we do. We are an Affirmative Action and Equal Opportunity employer, and we particularly encourage applications from members of historically underrepresented racial or ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help achieve our vision of a diverse and inclusive community.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the Criminal History Check Requirement.
This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions in accordance with OSU Standards and Policies. Offers of employment are contingent upon meeting all minimum qualifications including the Motor Vehicle Check Requirement.
Additional years of supervisory experience including various personnel issues.
Additional years of experience in parking or transportation operations.
Experience in a university or other campus environment.
Experience using a computerized maintenance management system, or other work assignment scheduling system.
Experience with parking enforcement operations.
Knowledge of the Manual on Uniform Traffic Control Devices, Oregon Revised Statutes, and University Standards related to parking enforcement, and vehicle towing/immobilization, and OSU Construction Standards.
About Oregon State University
Founded in 1868 and one of only two land, sea, space and sun grant universities in the U.S., Oregon State is an internationally recognized public research university that draws people from all 50 states and more than 100 countries.
Oregon State has a steadfast commitment to engage in exceptional 21st-century teaching, research, discovery, innovation and engagement and to integrate that research and engagement mission with the delivery of a high-quality, globally relevant and affordable education for the people of the state and beyond. OSU is committed to the ideal that higher education is a public good and that education of the kind it provides, as a research-intensive land grant institution, is uniquely important and should be accessible to all learners.
Transportation Services supports the University’s mission by providing safe, sustainable, customer-focused, and fiscally-sound transportation programs and services. Transportation Services provides support and services for Corvallis campus commuters, residents and visitors. Our department operates the Motor Pool, manages campus parking, runs the Beaver Bus campus shuttle and encourages biking, walking, transit and carpoolin...g. Our work directly supports education and research at OSU and beyond.
This position is in the Transportation Services department within the Division of Finance and Administration at Oregon State University.