Business Administrative Associate (Assistant Director of Parking)
University of Illinois at Urbana-Champaign
Applications are now being accepted for the Assistant Director of Parking position for the Parking Department at the University of Illinois at Urbana-Champaign.
The Parking Department maintains approximately 15,750 parking spaces in five parking structures including over 2,000-metered spaces, and over 140 surface parking facilities. The parking department is committed to excellence in customer service in meeting the varied parking needs of the faculty, staff, students and visitors of the University campus. Services provided by the department include permit sales, cash key sales, pay-by-phone short-term parking, conferences and special event parking.
PRIMARY POSITION FUNCTION/SUMMARY:
The Assistant Director of Parking position coordinates and is responsible for external operations and general project management under the supervision of the Director of Parking.
DUTIES AND RESPONSIBILITIES:
Supervise the Enforcement/Dispatch and Meter Mechanic supervisors while maintaining a thorough understanding of University, Civil Service, and Union policies, including the contract negotiation process.
Attend to work schedules for staff in accordance with department and university policies.
Oversee reconciling meter audits and review of meter collection best practices.
Research and recommend implementation of updated technologies and processes throughout department.
Assist with annual budget review and forecast process. Assess monthly financial reports and provide insight.
Backup and oversee the following as necessary - Dispatch, daily Cash Report, database reporting, and facilities report maintenance.
Oversee management and administration of Flex (parking database).
Serve as Ethics Officer for department.
Write, edit, and distribute mass emails for parking customer notifications and business.
Track employee performance, including performance compliments and complaints; address.
Coach employees through evolving circumstances, best practices, customer service.
Responds to complex inquiries from in-office personnel and campus clients in order to clarify information on departmental services, policies, and procedures.
Project management – coordinate special projects such as the adoption of new parking technology.
Review, analyze, and assess accuracy and efficiency of Parking Department programs, services, and processes.
Oversee process for marketing, communicating, and informing the campus community of upcoming improvements and departmental developments.
Assist developing and improving webpage.
Review rules/regulations content and updates.
Evaluate information pertaining to signage, surface, meters, lighting, and parking facilities.
Review client feedback, identify problems and trends, and suggest resolutions to the Director of Parking.
Assist with communications to campus clients about construction projects, campus improvements, and/or developments that affect their parking.
Maintains proficiency in departmental software and databases, such as T2, Banner, meter payment app.
Have a working knowledge of emergency procedures, such as the proper service for the type of emergency, the correct sequence of steps to be taken, and the information the responding agency needs.
Work closely with the Facilities Manager and contribute to facilities updates and improvements as required.
Maintain, create, and update departmental standards and policies.
Compose complex correspondence.
Acts as liaison and ambassador to other campus units, and serves on a representative on campus or external committees as needed.
Serve as backup for Director of Parking as needed.
Performs other duties as assigned.
A Bachelor’s degree in Business Management, Public Administration, or a related field
A minimum of three (3) years leadership experience in parking operations and transportation industry.
A minimum of two (2) years of multi-level supervision.
Successful Candidates will have:
Project management and training skills.
Excellent verbal and written communication skills.
Intermediate proficiency with Microsoft Office suite.
Strong Business Acumen
Ability to work independently
Ability to lead in a diverse environment
Knowledge of P-3 parking operations
Preferred working knowledge and experience in T2 Flex.
This job is performed in a normal office setting, with some travel about campus for meetings and review of outside services and facilities.
Some travel may be necessary to attend industry functions and conferences.
SALARY AND APPOINTMENT INFORMATION
This is a full-time Civil Service Business Administrative Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after October 8, 2019. Salary is commensurate with experience.
Applications must be received by October 8, 2019. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:
Step 1) Submit the Staff Vacancy Application.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references.
In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Illini Union Human Resources and Administrative Shared Services at email@example.com or at 217-333-3660. For questions about the application process, please contact 217-333-2137.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.
The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO.
About University of Illinois at Urbana-Champaign
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